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Membership Meeting – NEW DATE

October 22, 2019 @ 5:00 pm - 7:45 pm CDT

“How To Deal with Crazy Clients!”

We’ve all experienced it: the crazy client. We do our best, we work hard, and we care – and yet sometimes it’s not enough. Simply put, why do our clients get crazy?! What do we do when it happens? Can we see it coming?

Join us on Tuesday, October 22nd to welcome nationally-renown author David Lupberger as he presents his proven tactics for managing the homeowner experience.


WHEN: Tuesday, Oct 22 – 5:00-7:45 pm

WHERE: Belvedere Banquets  –  1170 W Devon Ave, Elk Grove Village

COST: $15/Member, $20/Non-member


Managing the Custom Remodeling Process: Understanding and Guiding an Exceptional Homeowner Experience

Managing a successful remodeling project means managing expectations, and managing the process as well as the project. In this program, we review how to educate potential clients regarding the key elements that make up a successful building project. These steps are the basis to successfully guiding homeowners through the remodeling (or custom building) process and will include specific strategies for managing homeowner expectations during this challenging time. Done properly, your customers become your biggest fans and best source of future referrals. This course will help attendees:

  • Learn how to set clear expectations from the very first client meeting
  • Provide a sample paper trail to facilitate customer communication
  • Provide a framework to respond to customer warning signals
  • Take action to avert lawsuits and other serious problems


RSVP by Tuesday, Oct 15

Sherry Schultz at sschultz@crawfordsupply.com 224.240.3825


October 22, 2019
5:00 pm - 7:45 pm CDT